Delete Your KeyZup Account
You can delete your KeyZup account and associated data at any time. This page explains how, and what happens to your data.
Delete your account in the app
- 1Open the KeyZup app and sign in.
- 2Tap the Profile tab (bottom-right).
- 3Scroll to the bottom of the Profile screen.
- 4Tap "Delete Account".
- 5Confirm by tapping "Delete" in the dialog.
If you signed in with Apple, confirm with Apple when prompted so KeyZup can revoke your Apple sign-in as part of the deletion. This action cannot be undone.
What deleting your account does
- Removes and deactivates your KeyZup account and sign-in access (your login credentials are deleted).
- Removes or anonymizes your public profile and account data — for example, a technician's public profile is removed, and your name and contact details are anonymized.
- Removes push-notification tokens, favorites, and similar device- and user-specific app data.
- May retain certain records where legally or operationally required — such as transaction and job history, billing and tax records, fraud and security records, disputes, and conversation records — including where retention is necessary to preserve other participants' records.
About retained data
Any retained records are kept only where required or permitted for legitimate legal, financial and tax, fraud-prevention, security, dispute-resolution, transaction, or regulatory purposes. Retained data is not kept for continued marketing and is not used to maintain a public profile. Where feasible, personal data tied to your account is anonymized. Retention periods are described in our Privacy Policy.
Deletion of your account and sign-in access takes effect promptly. Some records may remain for the periods described above where required or permitted.
If you own a company on KeyZup
If you are a company owner, you may need to transfer ownership to another member or close the company before your account deletion can complete. This prevents a company and its technicians and records from being left without an owner.
If you cannot access your KeyZup account
If you can't sign in (for example, a lost device), request deletion through keyzup.com/support or email support@keyzup.com.
Please send your request from the email address associated with your KeyZup account so we can verify your identity before processing the deletion.