Privacy Policy

We collect information you provide directly to us, including:

• Account Information: Name, email address, phone number, profile photo, and account type (customer or technician).
• Provider Billing Information: Providers add a billing card to fund platform fees; card details are tokenized and processed securely by Stripe. We do not store your full card number. Customers pay providers directly for services, outside the app, so KeyZup does not collect customer service-payment card details.
• Location Data: We collect your precise location when you use the app to connect you with nearby technicians or to help technicians navigate to your location.
• Vehicle Information: Make, model, year, and color of the vehicle you need service for.
• Communications: Messages sent through our in-app chat feature between customers and technicians.
• Photos: Before and after photos taken during service for documentation purposes.

For technicians, we additionally collect:

• Business name, licence number, and insurance information
• Identity, licence, insurance, and business documents submitted for verification
• Background-screening status/reference (status only — KeyZup does not store background-report contents)
• Service area, specialties, and pricing
• Provider billing card (tokenized via Stripe) used to fund platform fees

• To provide, maintain, and improve our services
• To match customers with nearby available technicians
• To bill provider platform fees and company subscriptions (KeyZup does not process customer service payments or pay technicians)
• To enable real-time location tracking during active jobs
• To facilitate communication between customers and technicians
• To verify technician credentials and maintain platform safety
• To send service-related notifications (job updates, payment confirmations)
• To respond to your requests and provide customer support
• To detect and prevent fraud or abuse

We share your information only in the following circumstances:

• Between Users: When a job is matched, we share limited information between the customer and technician (name, location, vehicle details, phone number) to facilitate the service.
• Payment Processing: We share payment information with Stripe to process transactions.
• Legal Requirements: We may disclose information if required by law, court order, or governmental authority.
• Safety: We may share information when we believe it is necessary to protect the safety of our users or the public.

We do not sell your personal information to third parties.

Location data is central to our service. We collect your location when you open the app and during active jobs. Technicians' locations are shared with customers in real-time during active jobs so customers can track their arrival. You can disable location access through your device settings, but this will prevent you from using our core service.

We use industry-standard security measures to protect your data, including encryption in transit (TLS/SSL), secure cloud infrastructure (Google Firebase), and PCI-compliant payment processing (Stripe). However, no method of transmission over the internet is 100% secure.

We retain your account information for as long as your account is active. Job history and payment records are retained for 7 years for tax and legal compliance. You can request deletion of your account by contacting us.

You have the right to:

• Access and receive a copy of your personal data
• Correct inaccurate personal data
• Request deletion of your personal data
• Opt out of marketing communications
• Withdraw consent for location tracking (which may limit service functionality)

Our service is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.

We may update this privacy policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.

If you have questions about this privacy policy, please contact us at privacy@keyzup.app