Terms of Service

By accessing or using the KeyZup platform ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you may not use the Service. KeyZup reserves the right to modify these Terms at any time.

KeyZup is an on-demand marketplace platform that connects customers who need automotive key and lock services ("Customers") with independent service providers ("Technicians"). KeyZup does not itself provide automotive key or lock services. Technicians are independent contractors, not employees of KeyZup.

To use the Service, you must:

• Be at least 18 years of age
• Provide accurate and complete registration information
• Maintain the security of your account credentials
• Promptly update your information if it changes
• Accept responsibility for all activity under your account

KeyZup reserves the right to suspend or terminate accounts that violate these Terms or engage in fraudulent or harmful behavior.

As a Customer, you agree to:

• Provide accurate vehicle and location information when requesting service
• Be present at the specified location when the Technician arrives
• Pay the agreed-upon price for completed services, including any applicable platform fees
• Treat Technicians with respect and provide a safe working environment
• Provide proof of vehicle ownership or authorization when requested
• Not request services for illegal purposes

As a Technician, you agree to:

• Maintain valid and current business licenses and insurance as required by applicable law
• Provide accurate information about your qualifications, specialties, and experience
• Perform services in a professional, competent, and timely manner
• Charge fair and transparent prices as agreed upon before starting work
• Maintain your own tools, equipment, and vehicle
• Comply with all applicable laws and regulations
• Not discriminate against Customers on any protected basis

Technicians are independent contractors and are solely responsible for their own taxes, insurance, licensing, and compliance with applicable laws.

• Customers pay the Technician or company directly for the service, outside the app. KeyZup does not process, collect, hold, or remit the customer's service payment, and does not pay Technicians.
• The Technician sets the final price and is responsible for issuing any receipt or invoice for the service.
• KeyZup charges providers a platform fee and companies a subscription. These provider fees are funded from a provider billing wallet and are separate from the customer's payment for the service.
• All prices are in the local currency; providers are responsible for any applicable taxes on the services they perform.
• Service-payment disputes are between the customer and the provider. Because KeyZup does not hold customer service funds, it does not issue service refunds; provider platform-fee and subscription adjustments are governed by the Direct-Payment, Cancellation & Refund Policy.

• Customers may cancel a job request at any time before the Technician arrives
• Technicians may cancel an accepted job in case of emergency or unforeseen circumstances
• Frequent cancellations may result in account restrictions
• If the Technician has already begun traveling, the Technician may charge a cancellation or trip fee directly; any such fee is between the Customer and the Technician (KeyZup does not collect it)

After each completed job, Customers may rate and review their Technician. Reviews must be honest, accurate, and not contain offensive or defamatory content. KeyZup reserves the right to remove reviews that violate our guidelines. Manipulating ratings through fake reviews or incentivized reviews is prohibited.

• KeyZup is a platform connecting Customers and Technicians. We are not responsible for the quality, safety, or legality of services provided by Technicians.
• KeyZup does not guarantee the availability of Technicians in any area or at any time.
• Technicians are solely responsible for any damage to vehicles or property during service.
• KeyZup is provided "as is" without warranties of any kind.
• To the maximum extent permitted by law, KeyZup's total liability shall not exceed the amount paid for the specific service in question.

The KeyZup name, logo, app design, and all related content are the intellectual property of KeyZup. You may not copy, modify, distribute, or create derivative works from any part of our platform without written permission.

You may not:

• Use the Service for any illegal purpose
• Harass, threaten, or intimidate other users
• Provide false information or impersonate others
• Attempt to circumvent the platform to avoid fees
• Interfere with the proper functioning of the Service
• Scrape, mine, or collect data from the platform

Any disputes arising from the use of KeyZup shall first be addressed through our customer support team. If a resolution cannot be reached, disputes shall be resolved through binding arbitration in accordance with applicable laws, rather than in court.

KeyZup may terminate or suspend your account at any time for violation of these Terms. Upon termination, your right to use the Service ceases immediately. Provisions that by their nature should survive termination shall survive (including payment obligations, liability limitations, and dispute resolution).

For questions about these Terms, contact us at legal@keyzup.app